Spotlight Summary
HDI Service & Support World is a conference and expo held May 3-7, 2026 at Caesars Palace Las Vegas designed for IT professionals including leaders, managers, and support staff who work in IT service, customer experience, and technical support. The event focuses on practical, vendor-neutral learning across ITSM, AI, leadership, and service management best practices, with networking opportunities across industries including healthcare, finance, government, retail, and education.
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Spotlight Notes
Venue Details
Fact
The iconic Colosseum theater here has hosted major entertainment acts, while the Forum Shops contain a replica of the Roman Senate chamber that was actually used for filming scenes from the HBO series 'Rome'.
Fact
Since its 1966 opening, the property has featured a secret underground tunnel system connecting it to The Linq and The Flamingo, allowing employee and guest movement without weather exposure.
Getting There
The property's large footprint means late arrivals can feel rushed despite its central Strip location. Plan extra time to navigate from your entry point to your destination.
About the Venue
The Forum Shops offer dining, drinks, and shopping options ideal for a pre-show visit or casual exploration.
Parking
Standard parking view. Switch modes if local, veteran, or rewards perks could change the best option.
Venue Parking
Strip • Best for Caesars Palace
Venue parking
Veteran perk
Operator: Caesars Entertainment
Parking source →Closest Alternative
Strip • Best for The Cosmopolitan of Las Vegas
Nearby parking
Veteran perk
Operator: MGM Resorts
Parking source →Additional Parking
Las Vegas • Best for Flamingo
Nearby parking
Veteran perk
Operator: Caesars Entertainment
Parking source →Additional Parking
Near Strip • Best for Las Vegas Convention Center
Nearby
Upcoming events within walking distance.
Piff The Magic Dragon
Flamingo Showroom · 2 min walk
Mon, Apr 6
Mat Franco
Mat Franco Theater · 2 min walk
Tue, Apr 7
Fly LINQ Zipline
Fly LINQ Zipline · 3 min walk
Mon, Apr 6
Drink Pick
Caesars Palace
Dramatic garden-lounge energy with a Vegas-heavy cocktail presentation.
Caesars calls this out as one of the signature cocktails, so it is the safest first order.
Strong pre-show move if you are already anchored at Caesars and want something unmistakably Vegas.
On-property pick
Official cocktail menu →Nearby Experience
Strip
A stronger fit for central and south-Strip groups that want a deliberate side mission instead of another generic attraction.
Makes sense when the plan is already built around adventure energy, not when the night should stay on-property.
Experiences
Shopping Centers
The Forum Shops at Caesars Palace
Upscale shopping destination with 160+ specialty retailers and restaurants in the heart of the Las Vegas Strip.
View ExperienceNearby parking
Unverified property parking. Verify current rates and access rules with the property before you go.
Additional Parking
Strip • Best for The LINQ
Nearby parking
Veteran perk
Operator: Caesars Entertainment
Free window: No
Use the LINQ hotel garage / self-parking and valet access points on property
Parking source →Additional Parking
Las Vegas • Best for Horseshoe
Nearby parking
Veteran perk
Operator: Caesars Entertainment
Parking source →Additional Parking
Las Vegas • Best for Bellagio
Nearby parking
Veteran perk
Operator: MGM Resorts
Parking source →Additional Parking
Strip • Best for Harrah's Las Vegas
Nearby parking
Veteran perk
Operator: Caesars Entertainment
Parking source →Best fit near this property
Nearby Experience
Bellagio Las Vegas
Classic free Strip spectacle with a bigger payoff once the sun drops and the crowd energy picks up.
Easy add-on when the event already keeps you central Strip and you want something unmistakably Vegas.
Strip
Official attraction page →Nearby Experience
Wynn Las Vegas
A polished Wynn-only spectacle that feels more tucked away than the bigger Strip tourist magnets.
Best when you want a quieter post-dinner or post-show detour that still feels distinctly Vegas.
Strip
Official attraction page →Nearby Highlight
Flamingo
2 minute walk from Caesars Palace.
Nearby Highlight
The LINQ
2 minute walk from Caesars Palace.
Nearby Highlight
The LINQ
3 minute walk from Caesars Palace.
Nearby Highlight
The LINQ
3 minute walk from Caesars Palace.